1. Purpose of This Policy

Crafted Clay is designed for guests to enjoy a relaxed, hands-on creative experience. We welcome celebrations and group visits, but these must not negatively affect the experience of other patrons, interfere with studio operations, or create expectations beyond what has been booked and paid for.

This policy sets clear expectations around seating, additional guests, party setups, additional tables, exclusive use, decorations, food, session times, supervision, and behaviour.

2. What Counts as a Group or Event Booking

For the purposes of this policy, a group or event booking may include, but is not limited to:

Crafted Clay may treat any booking as a group or event booking where the nature of the booking creates additional space, staffing, supervision, setup, cleaning, or operational requirements.

3. Studio Capacity & Seating

Crafted Clay has limited seating and table capacity across its studio spaces. Seating is reserved for booked and paid participants only.

• Guests who have not booked and paid to participate are not entitled to seating.
• Guests who have not booked and paid to participate are not entitled to table space.
• Guests who have not booked and paid to participate are not entitled to materials, tools, pottery items, ceramic items, paints, clay, aprons, or activity participation.
• Additional seating is not automatically provided for parents, guardians, siblings, friends, photographers, helpers, drivers, or other accompanying guests.
• Crafted Clay reserves the right to limit the number of people inside the studio at any time.

4. Non-Participating Guests

Non-participating guests are allowed only at Crafted Clay’s discretion and subject to available space.

• Non-participating guests are not guaranteed seating.
• Non-participating guests are not guaranteed table space.
• Non-participating guests may not interfere with the activity, staff, other guests, or studio operations.
• Non-participating guests may be asked to wait outside the activity area, move to another available area, or leave the premises if space is limited or if their presence affects the experience of other patrons.
• Additional adults, siblings, friends, or guests who wish to sit and participate must book and pay as participants.

For children’s bookings, Crafted Clay recommends that only the necessary supervising adults attend unless additional arrangements have been approved in advance.

5. Additional Table Policy

An additional table may be requested for snacks, cakes, party packs, gifts, or similar items.

Payment for an additional table does not mean that the customer receives exclusive use of the studio or any allocated private area.

Payment for an additional table does not include:

• Exclusive use of the studio
• Exclusive use of a specific section or area
• Additional seating for non-participating guests
• Permission to set up a full party venue
• Permission to bring unlimited guests
• Permission to bring excessive décor, furniture, props, or catering equipment
• Early setup time
• Extended session time
• Late pack-down time
• Dedicated staff
• Additional materials, tools, paints, clay, or ceramic items

Crafted Clay may decline additional table requests where space is unavailable or where the setup would interfere with studio operations, staff movement, safety, or the experience of other guests.

6. Exclusive Use of the Studio

Standard bookings do not include exclusive use of the studio.

• Exclusive studio use must be requested in advance.
• Exclusive studio use is subject to availability.
• Exclusive studio use must be quoted separately.
• Exclusive studio use must be confirmed in writing by Crafted Clay.
• Exclusive studio use must be paid for in addition to any participant fees, materials, products, or activity charges.

Exclusive use may depend on the date, time, group size, staff requirements, setup requirements, activity type, operational needs, and public booking demand.

Crafted Clay reserves the right to amend exclusive-use pricing, availability, requirements, and conditions at any time without prior notice.

7. Decorations, Party Setups & External Items

Crafted Clay is a working pottery and ceramics studio. It is not automatically a full-service party venue unless a private event arrangement has been requested, quoted, confirmed, and paid for.

Small, tasteful setups may be allowed if arranged in advance. Customers may not take over the studio with excessive decorations, furniture, signage, balloons, backdrops, props, entertainment, catering equipment, or party installations.

The following require prior written approval:

• Balloons
• Banners
• Table décor
• Cakes and cake stands
• Backdrops
• Themed props
• Party packs
• External catering
• Photographers
• Videographers
• Influencer or content creation setups
• Corporate branding
• Any large or disruptive setup

The following are not allowed unless specifically approved:

• Confetti
• Glitter
• Smoke machines
• Loud speakers or amplified music
• Live entertainment
• Open flames, except birthday candles under appropriate supervision
• Large balloon arches
• Floor-standing backdrops
• Large props or installations
• Décor that blocks walkways, shelves, exits, tables, staff areas, or other guests

All décor, personal items, packaging, food items, props, and party materials must be removed immediately after the booking.

8. Food, Snacks & Drinks

Light snacks, cakes, and party packs may be permitted for group bookings where this has been arranged in advance.

• Food and drinks must remain in the approved area.
• Food and drinks may not interfere with clay, paints, glazes, tools, pottery items, ceramic items, studio shelves, or other guests’ work.
• Food and drinks may not be placed on activity tables unless approved by staff.
• Customers are responsible for cleaning up personal food items, packaging, decorations, party packs, and waste.
• Crafted Clay may charge an additional cleaning fee where a group leaves excessive mess or requires additional staff cleaning beyond normal studio use.

Crafted Clay reserves the right to limit or refuse food, drinks, catering items, or setups that are unsuitable for the studio environment.

9. Session Times, Arrival, Setup & Pack-Down

All group bookings are subject to the booked session time.

• Guests must arrive on time.
• Late arrival does not guarantee an extension of the session.
• Setup, cake cutting, photos, gift opening, speeches, eating, and pack-down must take place within the allocated booking time unless otherwise agreed in writing.
• Groups may not arrive early to set up unless early setup has been approved in writing.
• Groups must vacate their tables and studio area promptly at the end of the booked session.
• Crafted Clay must be able to prepare the studio for following sessions, other patrons, staff operations, or closing procedures.

Where a group delays the next session, disrupts operations, exceeds the allocated time, or requires additional staff support, additional charges may apply.

10. Conduct & Respect for Other Patrons

All guests must behave respectfully toward staff, instructors, other patrons, studio property, and the creative environment.

• Groups may not dominate the space.
• Groups may not play loud music.
• Groups may not overcrowd tables.
• Groups may not block walkways, shelves, exits, or staff areas.
• Groups may not disturb other guests.
• Groups may not create an environment that prevents regular patrons from enjoying their session.
• Guests may not touch other patrons’ work, tools, materials, or personal belongings.

Running, shouting, climbing on furniture, entering restricted areas, handling unassigned materials, moving studio furniture without approval, or interfering with studio shelves is not permitted.

11. Children’s Parties & Supervision

For children’s bookings, the booking holder remains responsible for the behaviour, safety, and supervision of all children and accompanying guests.

• Crafted Clay staff are present to facilitate the creative activity.
• Crafted Clay staff are not responsible for general childcare.
• Crafted Clay staff are not responsible for babysitting, feeding, toileting, crowd control, discipline, or managing parents and siblings.
• Children must be supervised by the responsible adults in the group at all times.
• Children may not run, climb, shout excessively, touch other guests’ work, enter restricted areas, or misuse studio materials.

A reasonable number of supervising adults may attend, but seating and table space remain reserved for booked participants only.

Additional adults, siblings, or guests who wish to sit and participate must book and pay as participants.

12. Changes to Group Size

Final participant numbers must be confirmed before the booking date according to Crafted Clay’s booking process.

• If more participants arrive than were booked for, Crafted Clay will only accommodate them if space, materials, staff, and timing allow.
• Additional participants must be paid for before joining the session.
• If the studio cannot accommodate extra participants, they will not be permitted to join the activity.
• No additional seating will be provided for guests who were not included in the confirmed booking.
• Reducing the number of attendees may not entitle the customer to a refund, credit, or price adjustment unless agreed by Crafted Clay in writing.

13. Private Functions & Custom Events

Private functions, corporate events, team-building experiences, mobile events, and larger group bookings must be requested through Crafted Clay and quoted according to the specific needs of the event.

Custom event requirements may include:

• Private studio use
• Dedicated staff
• Offsite or mobile pottery services
• Custom workshop formats
• Special time slots
• Larger group logistics
• Additional setup time
• Additional pack-down time
• Refreshments or catering arrangements
• Branding or corporate requirements
• Additional materials or custom items

Any custom event arrangement must be confirmed in writing. Verbal discussions, assumptions, or informal messages do not override this policy unless confirmed by Crafted Clay in writing.

14. Photography, Videography & Content Creation

Guests may take photos and videos of their own group, provided this does not disrupt the session, delay studio operations, or capture other patrons without consent.

• Professional photographers require prior approval.
• Professional videographers require prior approval.
• Influencer or content creation setups require prior approval.
• Commercial shoots require prior approval.
• Brand shoots require prior approval.
• Photography setups may not block walkways, disturb other guests, delay staff, or interfere with sessions.

No customer may turn the studio into a private shoot location unless this has been booked, approved, and paid for separately.

15. Materials, Tools & Studio Property

Booked participants will receive the materials, tools, guidance, and items included in their selected experience.

• Guests may not help themselves to extra pottery items, clay, tools, paints, brushes, aprons, samples, stock, bisque items, or studio supplies without staff approval.
• Guests may not move furniture, studio equipment, shelves, pottery pieces, or other guests’ work without permission.
• Guests must treat studio property, furniture, tools, materials, and finished pieces with care.
• Any breakages, damage, missing items, excessive use of materials, or misuse of studio property may be charged to the booking holder.

16. Cleaning, Waste & Pack-Down

The booking holder is responsible for ensuring that all personal items, decorations, food, packaging, party packs, gifts, props, and waste are removed at the end of the session.

• Crafted Clay will handle normal studio cleaning related to the pottery or ceramics activity.
• Groups must remove their own party waste and personal items.
• Groups must leave the approved table or setup area in a reasonable condition.
• Crafted Clay may charge an additional cleaning fee if excessive cleaning is required.

Excessive mess may include, but is not limited to, food spills, sticky surfaces, confetti, glitter, stained furniture, leftover packaging, scattered decorations, damaged items, or party waste.

17. Safety & Access

Crafted Clay is a working studio environment. Guests must respect safety rules, staff instructions, and restricted areas.

• Walkways must remain clear.
• Exits must remain clear.
• Studio shelves must not be blocked.
• Staff areas must not be entered without permission.
• Restricted areas, including kiln or storage areas, may not be accessed by guests.
• No setup may create a safety hazard or restrict movement through the studio.

Crafted Clay may require customers to remove or adjust any item that creates a risk, obstruction, operational issue, or safety concern.

18. Right to Refuse, Adjust or Remove Setups

Crafted Clay reserves the right to refuse, reduce, move, remove, or stop any setup, activity, arrangement, or guest behaviour that:

• Was not approved in advance
• Takes up more space than booked
• Affects other guests
• Blocks access or walkways
• Creates safety concerns
• Interferes with studio operations
• Disrupts staff
• Damages the studio atmosphere
• Turns a standard booking into an unapproved private event
• Breaches this policy or Crafted Clay’s Terms and Conditions

19. Payments & Additional Charges

Additional charges may apply where a booking requires more space, time, staff, materials, cleaning, or operational support than originally booked.

Additional charges may include:

• Additional participant fees
• Additional table fee of R350 per table
• Exclusive studio use
• Extra setup time
• Extra pack-down time
• Extended session time
• Dedicated staff
• Cleaning fees
• Damage or breakages
• Unapproved use of space
• Additional materials or ceramic items
• Offsite or mobile event logistics

All additional charges must be settled before or on the day of the booking, unless otherwise agreed in writing by Crafted Clay.

20. Cancellations, Rescheduling & Event Changes

Group bookings, private functions, and custom events may be subject to stricter cancellation, rescheduling, and payment terms than standard individual bookings.

• Cancellation and rescheduling terms may vary depending on the booking type, group size, staff requirements, materials required, and whether the event is private, custom, mobile, or offsite.
• No-shows are non-refundable.
• Late arrival does not entitle the customer to a refund, discount, or extended session time.
• Changes to date, time, group size, setup requirements, or event format are subject to availability and Crafted Clay approval.
• Custom event deposits, where applicable, may be non-refundable.

Any event-specific cancellation, deposit, or rescheduling terms issued by Crafted Clay will apply in addition to this policy.

21. Policy Acceptance

By making a booking, attending a group session, arranging an event, or participating as part of a group at Crafted Clay, the customer confirms that they have read, understood, and accepted this Events & Group Bookings Policy.

Failure to follow this policy may result in the group being refused additional setup space, denied seating for non-participants, charged additional fees, asked to reduce or remove a setup, asked to end the session early, or asked to leave without refund.

22. Relationship to Crafted Clay Terms & Conditions

This Events & Group Bookings Policy forms part of Crafted Clay’s broader Terms & Conditions of Service.

Where an event quotation, written booking confirmation, or custom agreement includes additional event-specific terms, those terms will apply together with this policy and the general Terms & Conditions of Service.

23. Contact Details

For group bookings, private functions, events, or questions about this policy, please contact Crafted Clay: